Frequently Asked Questions
We are happy to help you get started!
You deserve to make your own mental and emotional well-being a priority and invest in your future.
We are happy to help you get started!
You deserve to make your own mental and emotional well-being a priority and invest in your future.
How do we get started?
When you contact us, we will guide you through getting started. During the initial call or email discussion, we will ask for general information about what you are looking for in a therapist.
Your privacy is important to us; our intake coordinator will only ask for information you will be comfortable sharing. Please let us know if you have preferred pronouns or a preferred name so we may address you correctly.
Our intake coordinator will schedule a FREE consultation with a licensed therapist.
During the FREE consultation meeting, we will discuss your situation and provide recommendations for therapists who will be the best fit for you. We can also answer any questions about our practice and services.
Finally, we will help you schedule your first session with a therapist of your choice.
What are your rates?
Dr. Jessica Bauer:
Individual Therapy (55 minutes)
$200
Couples Therapy (55 minutes)
$220
Melissa Light:
Individual Therapy (55 minutes)
$200
Couples Therapy (55 minutes)
$220
Do you accept insurance?
The therapists at Informed Therapy Group are all out-of-network providers and do not accept insurance.
All payments will be charged the day of service and we can provide you with a superbill to use your out-of-network benefits. We recommend calling your insurance company directly to confirm your out-of-network coverage since each insurance plan is different. We have a form that includes helpful questions to ask your insurance provider to understand your out-of-networks benefits. Let us know if that would be helpful and we will provide you with that resource prior to your first session.
Please reach out at 404-444-8974 with further questions and we will answer any questions or concerns you may have about payment.
What is your cancellation policy?
You can contact our office at 404-444-8974 or call, text or email your therapist directly to cancel your appointment. There is a 24-hour cancellation policy at ITG. If you cancel within 24 hours of your session, you will be charged the full fee. Emergency situations are excluded from this policy.
How often do I come in for therapy?
When you start therapy, we generally recommend meeting weekly or biweekly. After clients make some progress in their sessions, they will work with their therapist to determine if they want to adjust the frequency of their sessions.
How long will I be in therapy?
The overall length of you time in therapy will look different for each client. Some clients will come to therapy for several months and others will be in therapy for several years. It is really about what works for each client. We believe that therapy can be helpful both as a short term way to address immediate difficulties and as a long term part of your ongoing personal growth, mental wellness, and/or self-care. You and your therapist will work together to determine the length of treatment based on your needs and goals.
Do you offer virtual/remote therapy appointments?
Currently, all therapy sessions for new and existing clients are being done via teletherapy/virtual therapy. We do not offer any in-person sessions. If you are looking for in-person, we would be happy to provide you with a few referrals in your area.
Do you offer in-person therapy appointments?
Informed Therapy Group is a virtual therapy practice and therefore, we do not offer any in-person sessions.
If I don’t feel like I found the right fit right away, can I make an appointment with someone else?
It is vital to find the right fit with a therapist to do the meaningful and deep work in therapy. Sometimes, the first therapist you meet is not the right fit. If your initial consultation session does not result in a great fit with a therapist, you are welcome to set up another initial consultation session with another therapist at Informed Therapy Group or we can recommend other therapists in the area if you prefer. Our therapists never take this personally. We believe everyone deserves to find a great fit with a therapist, even if it isn’t with us.
What are your office hours?
We currently offer sessions on weekdays and do not offer sessions on the weekends. Each therapist has different hours of operation, and we can find a therapist that works with your schedule during your consultation phone call.
What methods of payment do you accept?
We accept all major credit cards and HSA/ FSA accounts. A credit card on file is required to book an appointment. Please note we do not accept cash or checks.
Can your therapists work with clients outside of Georgia?
All therapists in the practice are licensed to work with clients who reside in Georgia.
Dr. Jessica Bauer is a licensed psychologist who can provide tele-therapy in 33+ states including: AZ, AR, AL, CO, CT, DE, DC, GA, FL, ID, IL, IN, KS, KY, MA, MD, ME, MO, MI, MN, NE, NJ, NV, NH, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VI, WA, WI, & WV.